Standard Shipping Policies
- We will send out a tracking number by email once payment is fulfilled. You can then check your tracking number with the given shipping agency
- The order tracking tool will be mailed to you and you can use that to track your order. All you need is your order number and your billing email address.
- The order tracking will update within 24 hours after you’ve made a payment from pending payment to processing.
- Once it is in processing, that means the item is already being shipped and the tracking number will be provided to you within the tracking tool
- Once the shipment shows that it has arrived according to the tracking number, the order will be moved to completed. If you did not receive your item and yet the shipment status is shown as completed please email us as soon as possible at email@example.com
Return and Refund Policy
- We will refund you 100 percent if your shipment does not arrive within 30 days. We will track your shipment to make sure it arrives
- We will refund you 100 percent if your shipment arrives damaged. Please take a picture of the damaged item with a paper next to it stating the date of the picture taken
- We will NOT refund you if you decide to change your mind about the purchase after you’ve made the purchase.
- We will NOT provide any refunds if it seems the product has been used or tampered with prior to taking the damaged picture
- We will NOT provide any refunds if within 5 days of receiving the product and damage was not reported
- If you decide that you want us to reship a shipment instead of refunding, you may also request that as well and we will pay for the shipping cost.
- If you ordered multiple items and only one or a few of the item was damaged we will only refund you for the ones that have been damaged and we will not reimburse you for shipping
- If only part of your shipment arrived and the others did not, we will refund you for the item that did not arrive only but not the shipping cost.
- If your complete order was damaged or did not arrive, we will refund you along with your shipping cost
- For Western Union refunds, please email us your name and location, and after we’ve made the refund, we will email you back with an MCTN number. (We will take care of the fees and shipping cost)
- For bitcoin refunds, the dollar amount in bitcoin will be sent back to your bitcoin wallet. But please provide us with your wallet address
- Please email firstname.lastname@example.org with the title Refund and your order number as the title for any refund/replacement requests